Shipping: Orders placed normally ship out within 24 hours of cleared payment but can take up to 3 business days to process. We ship our orders via USPS. Shipping methods may vary and we do our best to select the shipping method that will result in the shortest delivery time. Delivery time normally takes 2 to 3 days for shipments to the United States, but may take up to one full week to reach you. In all cases, you will receive an email from us with your tracking number so you can follow your order along the way.
For legal and insurance reasons, maintaining legal chain of custody and to insure the integrity of the product, returns or exchanges of non-damaged items are not accepted. All sales are final.
DAMAGED OR MISSING ORDERS?
If you receive a damaged package, if possible please take photos of your package. When contacting us regarding any damage or lost items to your package, please have your invoice number and shipping label information handy. Please call us within one week of receipt, or one week from when you were supposed to receive it. BE SURE TO DOUBLE CHECK YOUR ADDRESS! If a package is sent out to an incorrect address, and it is returned to us, you are responsible for the reshipping costs.
Due to current international laws we are not shipping retail orders internationally.
ORDER CHANGES & CANCELLATIONS?
Because of our dedication to fast turnaround times, cancellations, as well as additions and changes to orders can only be accepted within one hour of order placement. If your order has already been sent to the warehouse for pulling and packing or is packed for shipment, we will gladly assist you in placing a new separate order for the additional items. Orders that are cancelled after packing for any reason are subject to a 15% restocking fee. Please email your changes as soon as possible to firstname.lastname@example.org
Our warehouse is open Monday through Friday from 9:00 a.m. to 5:00 p.m. Eastern Standard Time excluding holidays.